Frequently Asked Questions (FAQ)
Welcome to Solter’s FAQ section!
We’ve compiled answers to commonly asked questions to help you quickly get the information you need about our store, handbags, and services.
GENERAL QUESTIONS
Q: What is Solter?
A: Solter is an online store specializing in premium handbags and classic handbags. Our collection blends timeless elegance with modern functionality—perfect for any occasion. At Solter, we are passionate about offering durable, stylish, and sophisticated handbags for everyday use.
Q: What materials are your handbags made from?
A: Our handbags are crafted using high-quality materials such as premium leather, textured PU, and durable synthetic fabrics. Each bag is designed to offer both style and longevity.
Q: How can I contact Solter’s customer support?
A: You can contact our customer support team via the Contact Us page on our website or email us at support@solter.shop. We’re happy to help with any questions or concerns!
ORDERING AND SHIPPING
Q: How do I place an order on Solter?
A: It’s simple! Browse our collection, choose your favorite handbag, add it to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.
Q: When will my order be shipped?
Handling Time: Orders are processed within 1–2 business days (Monday to Friday).
Transit Time: Delivery usually takes 4–6 business days.
Order Cut-Off: Orders placed after 5:00 PM (GMT-05:00, EST) will be processed the next business day.
Total Delivery Time: Typically 5–8 business days.
Q: What are the shipping charges?
A: We offer flat-rate shipping of $5.00 on all orders, delivered via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the Track Your Order page on our website, where you’ll find the latest updates.
Q: What payment methods do you accept?
A: We accept the following payment methods:
Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
Digital Wallets: Apple Pay
RETURNS AND EXCHANGES
Q: What is Solter’s return policy?
A: We offer a 30-day hassle-free return policy. If you’re not completely satisfied, you can return the item within 30 days of receiving it. See our Return Policy page for more info.
Q: How do I request a return or exchange?
A: Simply reach out to our support team via the Contact Us page or email us at support@solter.shop and we’ll guide you through the process.
CONTACT INFORMATION
Business name: solter
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Contact: +1 (757) 242-4215
Business Mail: support@solter.shop
Business Address: 8909 Ladue Road street, Louis Missouri 63124, United States